Contact information
Questions, feedback or in need of more information?
Is your question not on one of our information pages or is something not entirely clear? Send an email to hello@yumiknits.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.
Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 1 to 4 workdays on average to fulfill your order before dispatching it. However, please note that the exact shipping time may vary depending on the product – for example, items that are handmade or custom-made may require a longer waiting period.
Once your order is dispatched, depending on your country or region, estimated delivery time is between 6 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. For more details, please refer to our full Return Policy.
Q: How can I contact you regarding my order?
A: You can contact us via email at hello@yumiknits.com or by using the form located on this page.